Who we are
This Privacy Policy applies to Global Paint Inc., operating as Global Paint, at 1208 Neptune Avenue, Brooklyn, NY 11224, our website at globalpaintny.com, and our house-account text notification program.
Global Paint is an independent paint retailer. References to “we,” “us” and “our” mean Global Paint Inc. Separate privacy policies apply when you visit another company’s website or use its services directly.
Information we collect
- Information you provide: your name, company, contact details, project information and questions when you contact or do business with our store.
- House-account records: account and project identifiers, authorized contacts, purchases, payments, returns, refunds and balances needed to maintain your account.
- SMS enrollment and communication: the mobile number and house accounts you authorize, signed consent forms, enrollment and opt-out records, messages you exchange with us, and delivery or error information.
- Website information: technical information such as IP address, browser and device details, requested pages, and security or diagnostic logs processed by our hosting providers.
We collect only the information relevant to providing our services and operating the website. Please do not send payment-card numbers, passwords or other sensitive credentials by text message.
How we use information
We use information to answer questions, provide product and project guidance, process and maintain store transactions, manage house accounts, verify authorized account contacts, and respond to account inquiries.
For customers who separately opt in, we use their mobile number and authorized account records to send house-account notifications about purchases charged to the account, payments, returns or refunds, and updated balances. We also use enrollment and delivery records to honor messaging preferences, resolve delivery problems, prevent misuse and document consent.
We use technical information to deliver, protect and troubleshoot the website. We may also retain information to meet applicable legal, accounting and recordkeeping obligations.
House-account SMS privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile information and SMS consent are not sold, rented, transferred or shared with third parties, affiliates or lead generators for their marketing or promotional purposes. Our house-account notification program does not send promotional or marketing messages.
SMS enrollment is voluntary and separate from purchasing products or using a house account. Providing a phone number for a store transaction does not by itself enroll you in these notifications. We obtain consent before sending the program’s messages.
Notifications are limited to the house account or accounts the recipient is authorized to receive information about. A project contact is not automatically authorized to receive balances for a customer’s other projects.
Reply STOP to unsubscribe or HELP for assistance. You may also call 718 676 5906. For program details, see our SMS Terms & Conditions.
Service providers & disclosures
We use service providers to operate our business. These include Square for point-of-sale and house-account transaction services, Cloudflare for website and application hosting and security, and Twilio and participating telecommunications providers for text-message delivery.
We provide information to these providers only as needed for the services they perform on our behalf, such as processing an account transaction or delivering a requested account notification. This does not authorize them to use SMS consent for their own marketing.
We may disclose information when required by law or valid legal process, or when reasonably necessary to protect customers, our business and the security of our systems.
Your browser & external services
Our color catalog uses local storage in your browser to remember recently viewed paint colors. This shortlist stays on that device and can be removed through your browser’s site-data settings. Clearing site data may reset this feature.
The website includes an embedded Google map and links to third-party resources, including Benjamin Moore. Some color imagery is loaded from Benjamin Moore’s media services. Those providers may receive technical information, such as your IP address and browser details, when their content loads. Their own privacy policies govern their services.
Your browser settings can limit cookies and other site storage. Some embedded content or convenience features may not work as expected when these are blocked.
Retention & protection
We retain customer and account records, consent evidence and communication records for as long as reasonably needed to provide services, honor preferences, resolve disputes and meet applicable recordkeeping obligations. Retention may differ by record type. We retain opt-out information as needed to avoid sending unwanted messages.
We use reasonable safeguards and limit access to people and providers who need the information for their work. No internet transmission or text-messaging service can guarantee absolute security. Keep your contact information current and notify us if your phone number changes or an authorized contact should be removed.
Your choices & contact
You can decline SMS enrollment, unsubscribe at any time, ask us to correct your contact details, or contact us about access to or deletion of personal information. We will consider requests in accordance with applicable law and may need to verify your identity and account authorization. Some transaction, consent or accounting records may need to be retained.
To make a privacy request, call 718 676 5906 or write to Global Paint Inc., 1208 Neptune Avenue, Brooklyn, NY 11224. Store hours are Monday–Friday, 7am–5pm, and Saturday–Sunday, 8am–3pm, Eastern Time.
We may update this policy as our services change. The effective date above identifies the current version. A policy update does not by itself enroll you in messaging or expand the purpose of your SMS consent.